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Operations management is critical to the success of most companies; What is operations management? What operations management issue is at the center of this case?

  1. Operations management is critical to the success of most companies; What is operations management?
  2. What operations management issue is at the center of this case?
  3. Two quality control methods utilized by many companies include TQM and Six Sigma; what are they, and how do they work broadly?

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