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Operations Management The concept of quality is brought about by strict and consistent commitment to certain standards that achieve uniformity of a product in

Operations Management The concept of quality is brought about by strict and consistent commitment to certain standards that achieve uniformity of a product in order to satisfy specific customer or user requirements. With regards to this statement, 3.1 Outline and discuss the dimensions that can be used to evaluate the quality of a product/service. (16) 3.2 Explain the relationship between Business process re-engineering (BPR) and Total Quality Management (TQM) (12)

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