Operations Management

To measure the quality of service of the after sales of the company, the research team is conducting a brief interview to those customers who sought for a repair, maintenance and queries. There are only three questions being asked and these were, $1.$ The aspect$/$s of service I like the most about Toyota is$/$are $...2.$ The aspect$/$s of service I think they Toyota should be improving is$/$are$..3.$ If I can suggest, I think they should $....$

What type of projective technique is being practiced?

WORD ASSOCIATION TEST

CLOUD PICTURE TEST

SENTENCE COMPLETION TEST

STORY COMPLETION STUDY

INFORMATION CONVERSATION INTERVIEW

STANDARDIZED, OPEN ENDED

CLOSED, FIXED$-$RESPONSE

GENERAL INTERVIEW GUIDE APPROACH