OR

OR

efficiency variance dest:on 3(D:An international tourist company deals with numerous personal callers each day and prides itsell on its level of guir Yervice. The time to deal with each caller depends on the client's reauirements which range from, say, a request for a brochure to booking ue a round the world cruise. If a client has to wait for more than 10 minutes for attention, it is company's policy for the manager to sce him personally and to give him a holiday brochure worth 15 The company's observations have shown that the time taken to deal with clients and the arrival pattern of their calls follow the following distribution pattern: Time to deal with clients Qu 20 30 Minutes 14 10 2 4 0.05 Probability Time between call arrival 0.10 0.05 0.25 0.10 0.30 0.15 25 Minutes 15 1 8 0.1 0.4 0.3 Probability 0.2 Required: (i) Describe how you would simulate the operation of the travel agency based on the use of random number tables (i) Simulate the arrival and serving of 12 clients and show the number of clients who receive a voucher (use line 1 of the random numbers below to derive the arrival pattern and line 2 for serving times); and (iii) Calculate the weekly cost of vouchers, assuming the proportion of clients receiving vouchers derived from (i) applies throughout a week of 75 operating hours Random Numbers 98 61 46 47 36 96 36 86 73 43 10 14 47 60 11 80 45 16 Line 1 Line 2 03 26 33 62 71 63 idering how be should assign five jobs that are to be performed to five operators