Oral Interpersonal Communication
“Give ‘em the Pickle” Video Worksheet

The first three questions should be answered byexplaining how one of the terms in chapter 2 (The self, perceptionand communication) related to the element of the video identifiedin the question.

Bob Farrell states, “It’s not what we sell, it’s who weserve.” How does this statement relate to chapter 2(think of one of the terms we studied)?

How does the “pickle” relate to what you learned about chapter2? What “pickle” can you give away in yourjob? Your life?

Explainhow the following items you heard relating Mr.Farrell’s philosophy on customer service can be applied to one ofthe terms from chapter 2 below.

The waitress Dianna and her attitude…

Each of us “plays a part” even if we are having trouble at homeor have a headache….

The story of the man who was told he would have to be chargedfor a “side of pickles” by the waitress when Farrell’s usuallygives them away…

Identify two different terms from chapter 2 (other than the onesyou used above), and explain how you felt each related to somethingyou heard in the video regarding Mr. Farrell’s philosophy oncustomer service.