Organizational behavior

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15)The influence tactic that most often lead to compliance is:

O coalitions

O consultation

O inspirational appeals

O legitimating

O all of the above

16) Strong ties often include:

O removing obstacles

O emotional support beyond just information exchange

O infrequent interaction

O all of the above

O none of the above

9) The book defines negotiation as a process whereby two or more parties work toward an

agreement.

O True

O False

10) During negotiations you should:

O engage in active listening

O engage in pre-negotiation planning

O take your goals and conflict management style into account

O all of the above

O none of the above

11) Imagine you're arguing with colleagues at work about who will do an unpleasant, but routine

task Which of the following would likely be the MOST effective way to resolve this team

challenge?

O Have the supervisor decide, because this would avoid any personal bias.

O Arrange for a rotating schedule so everyone shares the chore.

O Let the workers who show up earlier choose on a first-come, first-served basis.

O Randomly assien a person to do the task and don't change it.

O none of the above