Organizational behaviour

25. Identify the steps involved in achieving improvement in communication within the organization. a. Sending messages, Use of multiple channels, Promoting inter-group communication b. Simple messages, Use of multiple channels, promoting inter-group interaction c. Simple messages, Use of multiple channels, promoting inter-group communication d.Simple messages, Use of multiple methods, promoting inter-group communication Part II. Definations (30% MARKS) (Each 3 marks) 1. Channel Richness 2. Functional Conflict 3. Legitimate Power 4. Fiedler contingency model 5. Ethics 6. Groupshift 7. Trait Theories of Leadership 8. Sexual Harassment 9. Integrative bargaining 10. Encoding & Decoding Part III. Qustions (24%) Each Question = 4 Marks Q-1 What are five conflict handling strategies from Dual concern theory? Which one do you prefer using? Why? Q-2 Describe what are the workplace bullying? Give an example. Q-3 Explain Situational, or Contingency Theories of Leadership. Q-4. What is corporate social responsibility? Please give one or two examples to explain wh it is important. Q-5 How can conflict be resolved and how does one can negotiate effectively? Q-6 How can ethics be used for better decision making? Why