Organizational Notes

SSB is a small organization where people have to take on multiple roles. This is particularly the case

when people are on vacation or in the firm$$s busy season $($spring and summer$).$ The organization has

grown with few HR policies or controls. While the employees are generally a $$family$,$ management has

no systematic means for hiring, training, evaluating and rewarding employees.

Note that since the textbook was written, the firm has begun implementing SAP as a way to integrate

the firm. SSB uses an ASP $($Application Service Provider$)$ that runs SAP remotely for a variety of

customers via network connections. The firm also has a local area network that connects all of their

PCs$.$ Tom Jones manages the network on a part$-$time basis with support from an IT support firm in town.

Employees are happy about these advancements. They can, for example, work from home.

John Z$.$ Boeve

$($President$)$

Catherine

VanderBos

$($Plant Manager$)$

Charles Skivers

$($Shop Floor$)$

Mark McKendry

$($Shop Floor$)$

Patrick Stevens

$($Sales Manager$)$

Shana Smith

$($Accountant$)$

David Bloomberg

$($Warehouse

Manager$)$

Tom Jones

$($Warehouse$)$

Martha Seward

$($Purchasing

Manager$)$

Maria Rivera

$($Office Manager$)$

Matt Jones

Sales Rep