Organizational Scenario: Ann is the Operations Manager for Lakepoint Holdings, which is a technology Retailer consisting of 20 outlets across the Middle East. To develop sustainable results, she needs to attend to several challenging areas to develop a productive workforce. During her performance appraisal last week, the following personal and social skills that are influencing her success were emphasized: She fails to recognize her own feelings and how they affect her performance, lacks responsibility towards tracking her own performance, fails to respond to opportunities, lacks developing team members needs within a multi-cultural environment, and fails to create group synergy. Additionally, during her weekly meeting with the CEO, she was informed of obstacles the company is facing, which will require her to adopt certain roles to be effective such as representing the company in a professional manner, identify customers' and competitors' competitive data, and take corrective action to resolve conflict between departments. Furthermore, after reviewing the company's Human recourses needs, she identified several vacancies and a need for the following employee traits; being result-oriented and working cooperatively in a multicultural environment. Question: Recommend and discuss the applicable course materials that Ann needs to apply to address the respective challenges within the given organizational scenario. (Total Marks 20) The answer can be minimum 1.5 to 2 pages excluding the cover page and given scenario