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Oriole Decor sells home decor items through three distribution channels-retail stores, the Internet, and catalog sales. Each distribution channel is evaluated as an investment center.

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Oriole Decor sells home decor items through three distribution channels-retail stores, the Internet, and catalog sales. Each distribution channel is evaluated as an investment center. Selected results from the latest year are as follows: Retail Stores Internet $10,050,000 $4,000,000 Sales revenue Variable expenses Direct fixed expenses Catalog Sales $3,240,000 1,850,000 4,000,000 1,550,000 4,500,000 1,050,000 1,250,000 Average assets 8,000,000 4,000,000 1,680,000 Required rate of return 10% 10% 10% (a) Calculate the current residual income for each distribution channel, (if the residual income is a loss then enter with a negative sign preceding the number, e.g. -5,125 or parenthesis, c.3. (5,125).) . Calculate the current residual income for each distribution channel. (If the residual income is a loss then enter with a negative sign preceding the number, e.g. -5,125 or parenthesis, eg. (5,125).) Residual Income $ Retail $ Online $ Catalog (b) The corporate office is giving the managers of each channel the option of a customer relationship management system that will allow the managers to gather data about their customers and be more effective in their marketing efforts. The system will cost $850,000 and is expected to generate $160,000 in additional annual segment margin. Calculate the residual income of each distribution channel assuming it purchases the new customer relationship management system. (If the residual income is a loss then enter with a negative sign preceding the number, 2.8.-5,125 or parenthesis, 29. (5,125).) Residual Income Retail $ Online $ Catalog

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