Question: Ossie, a management trainer at Handler & Co., designs a training program that focuses on capturing insights and information from knowledgeable employees. Through this program,

Ossie, a management trainer at Handler & Co., designs a training program that focuses on capturing insights and information from knowledgeable employees. Through this program, Ossie is taking the strategic initiative to improve employee engagement. improve customer service. increase job retention. grow in the global market. enhance innovation and creativity

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