other means). Professional 6. Excessive Phone Heat While using your smartphone, you notice that throughout the day it gets extremely hot, making it difficult to hold up to your ear. What steps can you take to correct this problem? 7. Server Not Connecting While traveling on a business trip, your phone suddenly stops synchronizing your email messages, calendar information, and contacts. Upon further investigation, you notice an error message stating that your phone is unable to connect to the server. What are your next steps? 8. Mobile Device Synchronization When you plug your smartphone into your computer to synchronize the data, the computer does not recognize that the smartphone is connected. What might be the problem? 9. Cloud Service Provider Your company uses a cloud service provider to back up the data on each employee's computer. Your computer recently crashed, and you neecd to obtain the backup data to restore to your computer; however, you are unable to connect to the cloud service provider's website. What are your next steps? 10. Connecting to a Projector Your boss asked you to give a presentation to your company's board of directors. When you enter the boardroom and attempt to connect your laptop to the projector, you realize that the cable to connect your laptop to the projector does not fit in any of the ports on your laptop. What are your next steps