ough Mudder takes reservations from people wanting to enroll in its events by phone and online. The employees confirming these reservations, answering customers$$ questions, and ensuring that billing is processed correctly could be organized as a $,$ because they can be trained to hire new staff and hold one another accountable for results. On the rare occasions an employee cannot meet a customer$$s needs, the employee can confer with colleagues to decide how best to proceed.

Managers should seek to maximize on the team to enhance its effectiveness.

The CEO of Tough Mudder believes that teams in his company are not working as effectively as they could, and he is asking you for advice. Provide the best answer to his question.

$$Our teams in different countries have learned a great deal, so I am putting together an international team to study and share the best practices that have been developed. This team will have people from each continent where we operate. How should I plan to manage this team?$$

Speak about everyone on the team as though they are the same to help team members feel they are being treated equally. Do not single people out for special recognition.

Encourage team members to socialize online by sharing photos and videos. Reach out to people from cultures where proactively sharing ideas is not valued.

To promote a sense of privacy, do not monitor online team communications. Keep information that may change frequently to yourself, as sharing it would be confusing.

Understand that some people use online technology more than others and cannot be expected to participate as much. Accept that Internet culture often involves $$trolling$,$ or disrespectful disagreement, and do not interfere if this happens.