our paper should include the following: Business Case Investigation Identify 4 employees to interview to support business analysis. For each employee, state the topic(s) used for questioning. The interview topics and responses will be used to influence future design. A possible use case diagram for making an appointment and verifying parts availability Identify the users of the system and requests into and out of the system. Implementation resources needed for the project Identify people and hardware. Human resources may include internal or external resources. am delighted to announce that Emily Johns will be starting at Appliance Varehouse todaya Emily will be undertaking the role of Service Manager and will be the force behind creating our new service department. Emily comes to us with 25 years of experience in the service repair industry. Emily began her career as a service technician and quickly moved through he ranks to the first female service manager in ABC Appliance Service Company's history. Aftear 17 years, she went to work for Acme Appliance Repair. Over the last 8 years, the revenue for Acme increased by 200% after being stagnant for the preceding 5 years Our new service manager starts work today! This is great news! As our business starts to expand, we must move our software project along