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Outline a scenario in union station revitalization project where it requires Software development and ensure that the application meets internal and external stakeholder needs and

Outline a scenario in union station revitalization project where it requires Software development and ensure that the application meets internal and external stakeholder needs and discuss the Transition to support (IT Service Desk, IT Ops and Service Management with IT Leads. Show your understanding of ITSM tools (Service Now, etc. ) and the ITIL framework with the IT Leads.

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