Outline the requirements for creating and scheduling appointments using diaries and other staff planning tools for individual appointments, visits, tasks, travel and general activities, in line with organisational requirements and protocols.

Include instructions for:

• determining the different procedures to be followed for different types of appointment
• confirming the manager/ supervisor's requirements
• scheduling/ prioritising appointments
• negotiating appointment times with others and establishing availability
• rearranging schedules if needed
• notifying the necessary personnel
• confirming appointments
• complying with relevant legislation
• making alternative arrangements/ rescheduling if necessary