Over the past several years, business and society overall have seen changes that have significantly affected the sales profession. Some of those changes are technologically based, such as e-commerce websites and smart cell phones with powerful voice and data capabilities. But other changes have also occurred, such as an increased emphasis on establishing an ongoing relationship with a customer, rather than simply making a sale.

Describe three relevant current or future trends you envision, and describe how you think each trend will affect the sales profession.