Over the past year, Make It So Kitchens & Cabinets has found that its customers are reacting to the changing economic situation. Specifically, customers are choosing to refurbish their existing kitchens and cabinets rather than purchase new ones. This shift in customer behaviour is attributable to the lower cost of refurbishing as opposed to replacement with new products.Over the past year, Make It So Kitchens & Cabinets has found that its customers are reacting to the changing economic situation. Specifically, customers are choosing to refurbish their existing kitchens and cabinets rather than purchase new ones. This shift in customer behaviour is attributable to the lower cost of refurbishing as opposed to replacement with new products.