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Overall strengths and weaknesses of the company's CRM culture and approaches:Summarize your view of the company's strengths and weakness related to CRM, and what improvement

Overall strengths and weaknesses of the company's CRM culture and approaches:Summarize your view of the company's strengths and weakness related to CRM, and what improvement recommendations you would suggest to more fully implement the Learning Relationship and be able to treat each customer differently.

The company is Sephora( seeSephora.com)

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