Overbooking flights is a common practice of most airlines. A particular airline, believing that 5% of passengers fail to show for flights, overbooks (sells more tickets than there are seats). Suppose that for a particular flight involving a jumbo-jet with 265 seats, the airline sells 276 tickets.

Question 1. What is the expected number of ticket holders that will fail to show for the flight? (Use 2 decimal place in your answer.)

Question 2. What is the probability that the airline will not have enough seats for all the ticket holders who show for the flight?(Use 3 decimal places.)