Overbooking flights is acommon practiceof most airlines. A particular airline, believing that4% of passengers fail to show for flights, overbooks (sells more tickets than there are seats). Suppose that for a particular flight involving a jumbo-jet with267seats, the airline sells276tickets.

Question 1.What is the expected number of ticket holders that will fail to show for the flight? (Use 2 decimal place in your answer.)

I am able to solve for Q1 but get stuck on Q2

Question 2.What is the probability that the airline will not have enough seats for all the ticket holders who show for the flight?