Overground Motels have recently purchased a new motel in Coober Pedy at a very attractive price as the motel under the previous owners had been operating quite poorly. Before the new motel could be reopened for business, the CFO of Overground Motels attended a seminar on operating a high quality business in Craber Pdy. Now that Overground Motels is ready to open the motel, they need some advice on quality costs and management.

Required

1. Define the four types of quality costs and explain the relationships between the four (4) types of quality costs.
2. With reference toOverground Motels and the four types of quality costs identify two items that could be classified in each.