Overview

Managers, by the nature of their jobs, are required to make presentations at various levels of a healthcare organization. These presentations may be as simple as a brief discussion with staff or as complex as a presentation to upper management. How managers organize their presentations, how well they prepare, and how well they know the subject matter will determine their success.

Reflections

• Why is it important to know your audience before making a presentation?
• Why is it an ineffective practice to read to your audience?
• Explain the importance of visual aids.
• Why is it a poor practice to convey a great deal of information to the audience?
• What is the best way to begin a presentation?

Learning Outcome

• Assess attitudes and skills regarding communicating strategically verbally, in writing, and in oral presentations (CLO 4)
• Distinguish three levels of communication in healthcare organizations and describe the role of communication as a management tool (CLO 5 and 6)
• Demonstrate effective oral communication, plan, and implement strategic communication (CLO 5)
• Evaluate the results from a competency assessment, then use this information as a catalyst from professional development. (CLO 4)
• Develop a self-improvement plan designed to strengthen those competencies identified as weaknesses using a reliable and valid direct measure of assessment. (SLO1, 2, 3, 4, 5, and 6)

Self-assessment and CAP Directions|Due Sunday at 11:59 P.M.

The assessment will help you evaluate your current level of skill and attitudes communicate effectively and strategically. Use the following statements to assess your attitudes and skills by circling the number that is closest to your experience: 1 = never, 2 = sometimes, 3 = often, and 4 = always. Respond in a way that reflects your skills today, rather than those you hope to have in the future. Answer as honestly and realistically as you can because this inventory will help you tailor your learning to your particular needs. Instructions on scoring and interpreting the results are provided in the analysis section at the end of the assessment.

CAP- The activity must be designed specifically to strengthen your competency areas needing improvement and MUST include:

• a detailed description of the assessment activity (who, what, when, where, how, and why)
• rationale for choosing the activity
• include 3 to 5 learning outcomes using Bloom's Taxonomy at the "assessment", "analysis", "synthesis", and or "evaluation" levels.

Competency Assessment Plan Example 1. What insights about vourself did vou discover following this self-assessment exercise? 2. 3 Highest scored statements (Celebrate and improve on strengths) 3. 3 lowest scored statements (goals for targeted competencies in table) 1) Subtopic of ethics under main topics of Leadership Skills and Behavior and Professional Accountability Who: Student's Name 'What: Create a Case Study 'When: This targeted competency improvement activity will be due on or before Sunday of Week 4 at 11:59 p.m. (CT). 'Where: The completed case study is to be placed in the designated Dropbox under Week 4, How: Will use available resources to learn how to effectively construct a case study. Rationale: There are ethical theories that influence the decision-making process. It is believed that by creating a case study that requires me to consider ethical implications of decision-making, | will develop a deeper understanding and appreciation for the importance of taking ethical considerations into account before making decisions. Upon the completion of this activity, the student will be able to: LO#1: Demonstrate respectful treatment of others in an organizational context. LO#2: Apply organizational norms and rules while maintaining professional and ethical integrity. LO#3: Apply ethical decision-making, LO#4: Demonstrate ethical awareness, reflection, and decision making. 2) Subtopic of leadership under the main topic of Organizational Climate and Culture also under Personal and Professional Accountability Who: Student's Name What: Create a YouTube video 'When: This targeted competency improvement activity will be due on or before Sunday of Week 5 at 11:59 p.m. (CT). Upon the completion of this activity, the student will be able to: LO#1: Compare and contrast management and leadership. 'Where: A link or URL to the produced YouTube video is to be placed in the designated Dropbox under Week 5. How: Will use available resources to learn how to effectively produce a YouTube video. Rationale: Leadership involves motivating others to achieve a set of goals. The concepts associated with effective leadership will be examined. In addition, a discussion of the linkages between leadership and corporate culture AND personal and professional accountability will be covered. Important to remember that that not all leadership styles are effective in all environments, so this will be presented. LO#2: Formulate an approach that leaders can undertake to create a healthy organizational culture and climate. LO#3: Explain the importance of leaders taking personal and professional accountability for their actions. LO#4: Describe how leaders may create a high-performance culture by paying attention to both values and results. 3) Subtopic of accountability under the main topic of Organizational Climate and Culture also under Personal and Professional Accountability Who: Student's Name 'What: Create an action plan in a table format 'When: This targeted competency improvement activity will be due on or before Sunday of Week 6 at 11:59 p.m. (CT). Where: A link or URL to the produced YouTube video is to be placed in the designated Dropbox under Week 6. How: Will use available resources to learn how to effectively prepare an action plan. Rationale: Being accountable for one's actions is an essential expectation for all personnel. Lack of accountability results in poor production, diminished quality, higher operating costs, and lower revenues. This can result in lower employee morale and a tendency for people to get in the practice of blaming others for failing to meet established goals and targets. The creation of a well-constructed action plan, Upon the completion of this activity, the student will be able to: LO#1: Identify the importance of personal and professional accountability and improving organizational climate and culture. LO#2: Describe how accountability effects organizational climate and culture. LO#3: Formulate a plan that will result in one becoming more accountable for his or her own personal and professional actions