P23-41 Ethics, levers of control. Zuzu is a large manufacturer of snack cakes. The company operates distribution centers in Chicago. The distribution center bakes and packages the snack cakes and ships them to grocery warehouses throughout the country. Because of the high standards set for both quality and appearance, there is a reasonable number of seconds that do not meet standards and are sold to company outlets for sale at reduced prices. In recent years, the companys average yield has been 90% of first-quality products for sale to grocery warehouses. The remaining 10% is sent to the outlet store. Zuzus performance-evaluation system pays its distribution center managers substantial bonuses if the company achieves annual budgeted profit numbers. In the last quarter of 2017, Noah Spalding, Zuzus controller, noted a significant increase in yield percentage of the Chicago distribution center, from 90% to 98%. This increase resulted in a 10% increase in the centers profits. During a recent trip to the Chicago center, Spalding wandered into the snack cake warehouse. He noticed that most of the snack cake seconds were being packed and sent off to grocery warehouses instead of being sent to the outlet stores. When he asked one of the workers, he was told that the centers manager had directed workers to stop sending all the seconds to the outlet except for the extremely dam- aged packages. This practice resulted in the center overreporting both yield and ending inventory of normal, saleable product. The overstatement of Chicago inventory will have a significant impact on Zuzus financial statements.

2. Which lever of control is Zuzu emphasizing? What changes, if any, should be made?