Page 3 of 3 Take Home Examination for October/November 2020 Examination PUB 1508 ANSWERS ALL QUESTIONS QUESTION 1 The Constitution of the Republic of South Africa, 1996 stipulates that public administration should adhere to a number of principles. The White Paper on Transforming Public Service Delivery of 1997 (Section 6 of Chapter 3) lays down a set of moral guidelines in terms of which public servants must do their work to provide services to the satisfaction of their customers. In the delivery of services, these principles become a yardstick in shaping the behaviour of public servants. 1.1 Explain the principles which public administration should adhere to (formal internal environment) and illustrate with the use of practical examples. (10) 1.2 Discuss the eight service delivery principles and demonstrate with the use of two practical examples for each. (20) 1.3 Analyse how the following phenomena of the internal environment influence service delivery and demonstrate with the use of practical examples: (a) Bureaucracy. (b) The functional field. (c) The workplace. (20) [50] QUESTION 2 nd week out, there are disturbing allegations of corruption on tenders that were the Covid-19 pandemic. So enormous is the problem that it to public anger