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Page 6 of 33 Question 3 (continued) Marks Talking: b. Following table shows you a survay results of 220 customers about satisfaction by a

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Page 6 of 33 Question 3 (continued) Marks Talking: b. Following table shows you a survay results of 220 customers about satisfaction by a business. Not Satisfied Neutral Satisfied Very Satisfied Total Walk-in Long-time customer 8 7 37 24 4 12 43 18 New referral 3 21 32 11 If a customer is selected, find the probabilty he or she will be the following. You may leave your answers in fraction form. (i) Neutral and Long-time customer (ii) Neutral or Long-time customer (iii) Not Satisfied given Long time customer [1] [1] [1] (iv) Are the two events 'Neutral' and 'Long- time customer' mutually exclusive? Explain your answer. [1]

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