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Palo, S. & Padhi, N. 2005, How HR professionals drive TQM: a case study in an Indian organization, The TQM Magazine, vol. 17, no. 5,

Palo, S. & Padhi, N. 2005, "How HR professionals drive TQM: a case study in an Indian organization", The TQM Magazine, vol. 17, no. 5, pp. 467-485.

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