Paraphrase Process management involves planning and administering the activities necessary to achieve a high level of performance in key organizational processes, and identifying opportunities for improving quality and operational performance, and ultimately, cus- tomer satisfaction. Process management consists of three major activities: design, control, and improvement.2 Design focuses on ensuring that the inputs to the process, such as materials, technology, work methods, and a trained workforce are adequate; and that the process can achieve its requirements. Control focuses on maintaining consistency in output by assessing performance and taking corrective action when necessary. Improve- ment focuses on continually seeking to achieve higher levels of performance, such as reduced variation, higher yields, fewer defects and errors, smaller cycle times, and so on