Paraphrase We identified the problem, found the root cause, and proceeded to think of solutions like comfortable seating, improving insulations, or possibly remodeling the entrance to prevent the cold wind from entering the waiting area. The implementation process to the solution could involve purchasing furniture, hiring a contractor to improve insulation, or hire a contractor to renovate the entrance. After implementing the solutions, it's important to monitor customer feedback to ensure the changes have improved their waiting experience. The quality management is an ongoing process. Regularly seek feedback from customers and continue to make improvements based on their needs and suggestions