Part 1: Read Chapter 9 (Building a Cohesive Group), then answer this question ... what are the key concepts that need to be stressed and reinforced to develop and lead an effective group? Part 2: Read Chapter 10 (Managing Conflich) and also study both notes posted about conflict in the instructional materials for this Lesson - what did you learn from this information that is /can be useful for you in a work leadership role? Part 3: View the Video ... what interesting/ useful information did you get from this video presentation