Part 3: Private rental and tenancy types

1. When considering private rental, what is a primary concern for low-income earners or those receiving government benefits?

Table 25 Multiple Choice

Answer choices	Select the correct answer
Location of properties, close to shops and schools
Affordability, for example, paying less than 50% of their gross income in rent
Property size, for example, over three bedrooms
Property amenities, for example, in-ground pool or ducted heating/cooling

1. What support is there for people entering the private market who do not have the funds to pay a bond instalment?

Table 26 Multiple Choice

Answer choices	Select the correct answer
Short term loan from no-interest loans scheme
Rent Start Bond Loan
Deferred bond payments
A reduced bond amount

1. What products are available for people renting privately but fall into arrears to prevent termination of their tenancy?

Table 27 Multiple Choice

Answer choices	Select the correct answer
Credit card cash advance
Short term no-interest loans scheme
Tenancy assistance
A repayment agreement

1. How do private rental products such as Bond extra assist people in maintaining tenancies?

Table 28 Multiple Choice

Answer choices	Select the correct answer
By allowing the agent to charge 4 weeks rent in advance to offset the risk of arrears
By requiring the total bond amount be paid before the tenancy start date
Through the provision of a higher guarantee against damage or arrears to help a person secure a tenancy
Through charging each household member four weeks bond, as opposed to the head tenant

1. Read the statement/s carefully describing types of tenancy arrangements and indicate if they are True or False.

Table 29 True/False

Statement	True or False
Share housing may assist students or low-income earners in maintaining accommodation
Boarding Housing is a viable low-cost quality alternative to independent rental
Joint tenancies mean more than one person is listed on the lease
Supported Housing for people with a disability under the NDIS requires a residential tenancy agreement

1. Read the statement/s carefully about identifying potential early warning signs of arrears and indicate if they are True or False.

Table 30 True/False

Statement	True or False
Choosing to opt-out of Centrepay automatic rent deduction and not paying the following rent due by another method
Paying rent later than it is due by 5-7 days
Paying less rent each time than due, by small amounts that add up over time
Paying rent by a different method to automatic deductions, such as direct deposit

Part 4: Tenant rights, policy and legislation

1. Which answer best describes the right to Housing under the United Nations Declaration of Human Rights (UDHR) 1948?

Table 31 Multiple Choice

Answer choices	Select the correct answer
All persons have the right to adequate and safe shelter based on their humanity
A shelter must be provided to persons who are homeless based on their humanity
The alternative shelter must be offered to persons who are at risk of homelessness as a fundamental right
A shelter must be offered in crises as a human right, for example, fleeing conflict or crisis

1. Which answer best describes the right to Housing under the International Covenant on Economic, Social and Cultural Rights (ICESCR) 1966?

Table 32 Multiple Choice

Answer choices	Select the correct answer/s
A right to access stable, secure, and affordable Housing
A right to secure safe Housing in an area of choice
A right to purchase Housing of adequate quality
A right to an adequate standard of living, including improvements on living conditions and access to Housing

1. What are the eligibility requirements for sustainable tenancies within the Eligibility for Social Housing policy from DCJ Housing?

Table 33 Multiple Choice

Answer choices	Select the correct answer/s
A person may obtain the support of their choice to assist with activities of daily living as long as it is listed on their application
A person must engage in support if suggested to sustain their tenancy or face breach action if they disengage
A person must demonstrate they can sustain an independent tenancy with or without support
A person must use all support services allocated to them throughout their tenancy, for example, 4 hours of psychosocial support per week

1. When working with a family who has fallen into arrears, you conduct a site visit. At the visit, you have concerns about access to adequate food and clothing for the family with two children under 5. There is no food in the house, and the children are barefoot with no warm clothes in winter. What are your organisation and legislative reporting requirements?

Table 34 Multiple Choice

Answer choices	Select the correct answer/s
Housing workers should immediately arrange assistance with food and or clothing
Housing workers must follow their organisational child protection policy, including a team approach to arranging support and making a mandatory report to the government.
Housing workers should note the conditions in the tenancy and follow up with another 6-week visit
Housing workers should contact emergency services

1. Which DCJ Housing policy would guide your approach to making a referral as per the Privacy Act 1988?

Table 35 Multiple Choice

Answer choices	Select the correct answer
During a tenancy policy
Child Story reporter
Privacy and information sharing policy
Antisocial behaviour management policy

1. Before contacting a referral partner or support agency, what must you do to arrange financial and emergency assistance for the family?

Table 36 Multiple Choice

Answer choices	Select the correct answer
Explain the risks to the tenancy being sustained and create a response plan
Obtain informed consent to contact a support agency and engage with them
Explain how tenancy breach action will be taken if arrears repayments are not made
Check the outstanding arrears balance in HOMES so you can request the exact amount for brokerage support and identify the date the next rental payment is due

1. Suppose a tenant has been assessed as responsible for property damage. The cost of repairs has been added to their account. What options does a tenant have if they disagree with the charge?

Table 37 Multiple Choice

Answer choices	Select the correct answer
They may apply to NCAT to have the decision overturned
They may appeal the charge and have the decision reviewed internally
They may request an external appeal of the decision before asking for an internal decision review
They may stop paying rent until the additional tenant charge is paid

1. All legal housing tenancies in NSW are managed under which legislation and regulation?

Table 38 Multiple Choice

Answer choices	Select the correct answer/s
The NSW Residential Tenancies Act 2010 and NSW Residential Tenancy regulation 2019
The NSW Social Housing Amendment 2005
The NSW Residential Tenancy Act revised 2019
The NSW Social and Community Housing Agreement, 2020