PART A: Disputes with job duties or rosters. The refurbishment project has reduced the floor space of the public space and some administrative areas that need to be serviced. The staff rosters have been adjusted accordingly and everyone has had to make sacrifices such as cuts in overtime and temporary reduction of hours. This is especially The case for casual staff. The cuts made have been fair and equitable and have the approval of Human Resources. You have an appointment with one of your staff members. Dave Wilesmith, who works on the travel desk. Dave wants to discuss a return to his normal hours of work. Dave has been a casual worker for more than seven years with the business and is unhappy about the prolonged length of disruption to his roster. You have liaised with Jenny Strong from Human Resources and she has advised you that you should continue to manage your stafi with reduced hours until further notice. When frustrated. Dave easily gets angered and is quick to make demands. Dave is due in your office in 5 mins how will you manage this conflict situation