Part A

In this assignment, you will work with ChatGPT to explore the concept of a business process, its

components and its characteristics. You will also critically examine the ChatGPT response to be aware of

the quality and the limitations of AI generated responses.

Use ChatGPT or any other large language model $($LLM$)$ to answer the following questions:

With respect to the Assurance of Learning Process, consider the following questions:

$1.$ What type of process is the above one: order$-$to$-$cash, procure$-$to$-$pay, application$-$to$-$approval, or

issue$-$to$-$resolution?

$2.$ Who are the actors in this process?

$3.$ Who are the customers in this process?

$4.$ What are the tasks of this process?

$5.$ What value does the process deliver to its customers?

$6.$ What are the possible outcomes of this process?

$7.$ Taking the perspective of the customer, what performance measures can be

attached to this process?

$8.$ What potential issues do you foresee this process might have? What information

would you need to collect in order to analyze these issues?

$9.$ What possible changes do you think could be made to this process in order to address the above

issues?

$10.$ Assume that the faculty operates locations$/$stores in multiple countries. What additional issues

might you need to take into account when changing the process?

$11.$ For each change you propose in question $9,$ consider the impacts on the different stakeholders. Are

any stakeholders affected negatively? If so$,$ how can you mitigate this?

You may use a single prompt or a sequence of prompts in a conversation with ChatGPT. See here for tips:

https:$//$www$.$promptingguide.ai$/$

Using a two column table or section, enter the ChatGPT prompt$($s$)$ and responses$($s$)$ into the left column

and in the right column, critically assess the each part of the ChatGPT response$($s$).$

Your critical assessment in the right can consider the following example questions $($you do not need to

address all of these and you are not limited to these$)$:

$$ Is the response correct? If not, what is wrong?

$$ Is the response complete? If not, expand on it$!$

$$ Is the response relevant to the topic? If not, why not?

$$ Is the response too specific or too general or just right? If not, why not? Suggest changes!

$$ Is the response too simple or too detailed or just right? If not, why not? Suggest changes!

$$ Is the response or examples within it relevant? If not, why not? Provide other examples!

$$ Is the response understandable? If not, why not? Rewrite it$!$

$$ Is the response or recommendations in it feasible? If not, why not? Make other recommendations.

In addition to the two column format, your submission may also include summary paragraphs after the two$-$

column section for thoughts that are not specific to particular sections of the ChatGPT response$($s$).$

Your critical reflection can use the information in the textbook, other information you may find on the web,

information you have gleaned from other courses, and personal experiences from your place of work or

elsewhere.

Your submission will be scored on:

$$ Quality ofchatgpt