Part A - Provide quality customer service experiences You are the Duty Manager on shift at Ellia Hotel. It Saturday the 3rd of April 20XX, and the hotel is fully booked so you are assisting the Front Office with managing guest enquiries before the guest check-out period begins. Task A1 It is now 9am. As your first task, you are going through the hotel inbox, and you have received the enquiry below: From: j..7@hotmail.com Subject: RE: Booking this Friday - Help! Date/time 3rd April 20XX 8am Good morning, I have a booking for next Friday for three nights, and we will be celebrating my husband's birthday. He is turning 50, so it is pretty exciting. I have been really disorganised and saw on your website that you could arrange a cake with your internal supplier? I have had a look at the price list, and I think just a standard cake will be ok. We both love chocolate, so can it be whatever milk chocolate is available. If it can say - 'Happy Birthday Stephen' that would be great. It needs to be Stephen with a 'ph' as he hates it when people spell his name wrong! I want to