Part A - Team Performance Plan

Develop a Team Performance Plan detailing the following:

1. Team purpose, roles, and responsibilities according to organizational and task objectives
2. Expected outcomes, key performance indicators (KPIs) and goals for work team
3. Strategies to support team members in meeting expected performance outcomes
4. Strategies for facilitating team member input into planning, decision making and operational aspects of team tasks
5. Policies and procedures for promoting team member accountability for personal work and team tasks
6. Feedback to team members on team effort and contributions
7. Processes for identifying and addressing issues, concerns and problems identified by team members

Case Study

The following document is an excerpt from Mustang Sally Steakhouse's business plan.

Mustang Sally Steakhouse Business Plan

Objectives

Mustang Sally Steakhouse's objectives for the first three years of operation include:

• Growing one new restaurant per year for the first three years of operation.
• Keeping food cost under 30% of revenue.
• Keeping employee labour cost between 10-15% of revenue.
• Averaging sales in each location between 4-5 million dollars per year.
• Maintaining strict controls on costs and operations by hiring a managing partner/proprietor for each location and utilising automated computer/internet control.

Mission

Mustang Sally Steakhouse will strive to be the leading buffet restaurant in the local marketplace. We want our guests to have the ultimate dining experience when visiting Mustang Sally's Steakhouse. Not only will our guests receive a great meal, they will also experience an exciting atmosphere every time they enter the restaurant. We will be doing unique things (such as serving all-you-can-eat choice grass-fed sirloin steaks which are grilled on the spot by barbecue chefs) that will set us apart from the competition. We will ensure that the dining experience to is as pleasing to the senses as it is to the palate.

Our focus will be serving quality food at great value. We will feature a large selection of freshly prepared food, mostly in full view of our guests. We will feature over 100 items daily that are full of flavour and come from a range of different cuisines from around the world.

Customer satisfaction is our number one priority. We will strive to satisfy even the most demanding customers and food critics. We aim to be the first choice for adults and children, families and couples, friends, and colleagues. We will also be in the ideal location to hold corporate functions, conferences, and business meetings.

We will value our staff as our number one resource. We will promote a happy and safe working environment. We will reward our employees for their contributions, and they will reap the benefits of our success. We will combine delightful dishes, a fun atmosphere, and friendly personnel to create a complete and unique restaurant encounter to reach our goal of over-all value in the dining/entertainment experience.

The following chart displays the organisational structure of Mustang Sally Steakhouse:

M55 Owner/ Managing Director Sales & Administration Restaurant Events Manager Manager Coordinator Marketing Manager Assistant Assistant Assistant Assistant Manager Executive Chef Maitre d' Assistant Chef Chef Chef Wait staff Kitchen hand Wait staff Kitchen hand Wait staff Bar staff