A) You are required to analyze the relevant information to identify the required resources for the 5 stores. The management consulting firm has provided the following information for the needs of human resources in a convenience store.

• 1 staff required per app 40 customers per shift (No more than 40 customers served by a staff)

• 1 staff must work in a storage room during a shift.

• 1 staff must attend the POS (point of sales) system to serve the customers.

• All stocks are to be delivered during the night shift.

• Due to Workplace Health and Safety regulations, the staff will not work more than 8 hours per day.

 

Required:

With the given information, you are required to identify the required number of staff per store.

Part B) From Part A, you are required to analyse the required costs for human resources for the store. According to the relevant award. The company is planning to hire all staff as full-time employees and, in Australia, the superannuation guarantee is 9.5% of the ordinary payments.

Required:

Identify each shift employee's total remuneration package? (A full time employee works for 38 hours in a week, 1 year = 52 weeks)

Part C) From the consultations with the stakeholders, you have decided to set up the operating hours as follows:

You are now required to develop procurement plans and, in the first place, you will have to work on stock receiving. The following table shows the types of delivery items. You have been advised by the management consulting firm of the following:

• Fresh food must be delivered at least 3 days a week but not consecutively.

• Confectionery must be delivered once a week.

• Beverages (1&2) must be delivered on the same day and twice a week but not consecutively.

• Tobacco must be delivered once a week.

• Snack food must be delivered 3 days a week but not consecutively.

• No more than 2 deliveries can be made in a day.

Required:

You are required to complete the table with the information above

Part D) From Part A, you have successfully identified the number of required staff per shift per day. However, some of the staff may take sick leave or not turn up (absenteeism).

Required: You are now required to develop at least two contingency plans for staff no-shows for their shifts.

Shift No of expected customers per shift No of expected staff per shift Shift No of expected customers per shift No of expected staff per shift Morning 180 Morning 100 Weekdays Afternoon 140 Weekends Afternoon 120 Night 80 Night 60 No of required staff per day No of required staff per day