Part B: Management of program

1. Managing work environment and communication

Develop strategies to build a program work environment of confidence and trust. You will need to address each one of the following points:

• Strategies to build an environment where all stakeholders are treated fairly and equitably.
• Strategies to build an environment where open communication and discussion are encouraged and effectively implemented.
• Strategies to manage conflicts and difference of views and opinions in a constructive manner.
• Strategies to timely identify and address issues and concerns.

Answer

1. Knowledge management

Identify what knowledge can be collected and shared across the program.

You will need to address each one of the following points:

• Outline the knowledge management strategies to be used with project team members and external stakeholders.
• Detail how often will these strategies be implemented to consult with relevant parties.

Answer

1. Program staff behaviours

Develop strategies to develop the potential of program staff around expected behaviours and role expectations. You will need to address each one of the following points:

• Strategies to identify and manage differences in views and expectations.
• Strategies to establish individual expectations for constituent project managers.
• Strategies to encourage desirable behaviours and discourage undesirable behaviours.
• Strategies to define, document and communicate agreed individual program roles.

Answer

1. Learning environment

Develop strategies to support the program by creating a learning environment. You will need to address each one of the following points:

• Strategies to encourage project managers and more in general program staff and key stakeholders to view program planning and program planning implementation as a learning process.
• Strategies to encourage all program staff to treat errors, mistakes and concerns as learning opportunities.
• Strategies to encourage reflection on and review of practice as a basis for learning.
• Strategies to develop and maintain plans for identifying, capturing, disseminating and exchanging knowledge.

1. Socially responsible practices

Develop strategies to embed socially responsible practice into the program.

You will need to address each one of the following points:

• Strategies to communicate to program staff in constituent projects and components and relevant stakeholders' explicit expectations for socially responsible practice.
• Strategies to identify and address effectively threats to socially responsible practice within the program.
• Development of program socially responsible practice policies and procedures to guide team members to report breaches of socially responsible practice.

Answer

1. Managing risk

Describe your responsibilities for ensuring that risks are monitored and controlled, and list some of the tools you might use to conduct these activities.

You will need to address each one of the following points:

• Outline your role as part of managing the project risk including responsibilities, delegation and key accountabilities.
• Outline how you will (or did) detail the stakeholder's priorities and concerns regarding project risks.
• Outline your human resourcing plan for managing the project risk, identifying gaps and detailing how you will initiate hiring or re-allocation of human resources as needed.
• Outline your choice of qualitative risk analysis tools or techniques. What documentation will you use to record this information?
• Outline how you will prioritise the risks giving reasons for each one. This should include risks which present as opportunities.
• Outline the process to be used within your team to undertake and document a risk audit.

Answer