Part C Question: consider the impact of technology on these policies and procedures. also consider how to deal with any customer complaints

Developing Policies & Procedures for Covid-19 Policies Please choose a hospitality company such as a hotel or restaurant and write the policy and its accompanying procedure for the new Covid 19 protocols that have been put in place by the Ontario government. The focus is Hospitality Law: Highlight the policies and procedures that your company will implement to adhere to the new legislation that relate to the industry which is involved in the provision of food, and/or lodging. Please use realistic decision-making scenario's when outlining your policies/procedures for the establishment's guests and employees. Consider both legislative compliance and risk prevention. The outcome is to manage legally, so must consider policies and procedures that do not violate any laws or human rights code. Please be mindful of our class discussions about not just meeting statutory requirements but exceeding the minimum requirements to limit risk and liability issues. Part A: This assignment will involve you researching the latest legislation regarding Covid 19 screening and vaccine passports for non-essential services. You are then to come up with the new company policy that will comply with the legislation. Part B: Explain briefly how/what you did to develop the new policy and procedures. Part C: Consider the impact of technology on these policies and procedures. Also consider how to deal with any customer complaints