Part D - Approval & Implementation

Finalise the Diversity policy & procedure document by including the changes and addition you have recommended. (Include the policy changes, the procedures as well as the recommended diversity activities).

Develop a resource plan for all the possible resources that would be required in order to implement the recommended changes.

As you found a number of employee issues unattended, you are to also develop a feedback register for the company to systematically record all employee feedback on an ongoing basis.

4. Draft an email as per the organisational procedures, to the Company Director seeking approval for the policy change document & employee feedback register to be implemented. With this email you need to attach the drafted policy, the feedback register as well as the resource plan.

These 4 documents & drafts must be submitted as a part of the assessment answers.

.St Peter St.Peter Inslitule. Inslitule. Student Assessment Academia of knowledge and wisdom Student Assessment Academia of knowledge and wisdom Assessment Task 1 - Project The recommended workplace activities for diversity & inclusion (at least 4) Resources required for recommended activities & other changes (For eg specific team trainings) You are required to access the simulated business of 'Bayside Call Centre.' Your role will be that of a & the possible costs involved. newly appointed Human Resources Manager. Part B - Team Meeting & Idea Facilitation You have attended the first management meeting and have been advised of a lawsuit the company is facing with regards to unlawful discrimination. The compliant has been filed by an ex-employee and the Assuming the management has given you an approval to start the change process. You must prepare a manager in question no longer works for Bayside Call Centre. The legal team is responsible for handling brief about the proposed changes in the diversity policy and present it to the managers (Role played by the situation. However, you are required to ensure that Bayside Call Centre polices include and support fellow class mates) diversity and that there is no discrimination in the workplace. There is an existing Bayside Call Centre During this meeting you are required to enable the team members to bring in their ideas about the 'Diversity Policy', that you must refer to. required diversity related workplace practices & activities. This session must involve the use of one of the When you took over the duties recently, you were given a few employee complaints that have not been ideation techniques, for eg. Brainstorming or 6-3-5 method etc. You must gather all feedback and addressed. These complaints are listed below: suggestions to be used in the next task. A call centre team member feels he was not considered for promotion due to his age & the fact You are to use Powerpoint slides or any other resource to present your recommended Diversity that he has not spent enough years in the company as compared to others, even though he policy & procedure changes and submit this along with your assessment answers. The trainer/ was excelling in all KPIs and over achieving his targets. He has brought this to his manager's assessor will be observing this meeting interaction. attention and was ignored. An administrative team member has been making complaints about bullying by the team leader. Part C - Refine recommendations for implementation She has been ridiculed and laughed at during team meetings because of her accent. No From the feedback received in the earlier task and further research, critically evaluate the possible response was given to her and now she feels she must resign as she doesn't feel like coming workplace diversity practices and activities about their advantages and limitations. o work . . Another employee from the IT department has alleged that his supervisor made offensive Detail a decision making technique used for finalising which activities must be included into the policy comments about Asians in relation to COVID 19 to him and to others while he was present. He documents. For eg cost benefit analysis or a T chart. Include 4 activities along with the decision also claimed that he had brought it up with the senior manager and instead of a resolution, he making technique used to decide. was victimised for making a compliant. You are required to lead the process of review of the current Diversity Policy and the existing practices in the office, to recommend & implement solutions to the identified issues. Part D - Approval & Implementation 1. Finalise the Diversity policy & procedure document by including the changes and addition you have Part A - Report on the current Diversity Policy & workplace practices recommended. (Include the policy changes, the procedures as well as the recommended diversity activities). Critically review the current Diversity Policy of the company and the workplace practices and present a professionally written 1500-word report to the management. The report must discuss in detail the 2. Develop a resource plan for all the possible resources that would be required in order to implement following: the recommended changes. Identified issues in the diversity policy and workplace practices. The risks relating to the issues identified. The applicable legislative framework 3. As you found a number of employee issues unattended, you are to also develop a feedback register The objectives of the change recommendation. for the company to systematically record all employee feedback on an ongoing basis. The recommended policy additions to the Diversity Policy & Procedures (at least 3) BSBCRT611 Student Assessment V1.0 December 2021 Page 2 of 5 BSBCRT611 Student Assessment V1.0 December 2021 Page 3 of 5.St .Peter St.Peter Inslitule. Inslitule. Student Assessment Academia of knowledge and wisdom Student Assessment Academia of knowledge and wisdom 4. Draft an email as per the organisational procedures, to the Company Director seeking approval for Assessment Task 2 - Written Questions the policy change document & employee feedback register to be implemented. With this email you All answers must be provided in no less than 200 words. need to attach the drafted policy, the feedback register as well as the resource plan. 1. What are the various legislations that may affect the workplace policies & procedures? Explain with These 4 documents & drafts must be submitted as a part of the assessment answers. examples. What are the possible sources of relevant information relating to any workplace issues? Give examples. 3. Elaborate on the critical and creative thinking techniques. 4. Explain the decision-making processes including barriers to effective decision-making. BSBCRT611 Student Assessment V1.0 December 2021 Page 4 of 5 BSBCRT611 Student Assessment V1.0 December 2021 Page 5 of 5