Part III (1 20 points) Answer the following 20 true/false or multiple choice questions, Few question will contribute 6 points Which of the following techniques is nor used in revenue management? A. Differential pricing based on customer segment It. Differential pricing based on capacity availability Capacity allocation among customer segments D. Overbooking None of the above is the answer 8. In a capacity allocation problem, suppose the demand from premium customers is normally distributed with mean 50. If the overage cost is equal to the underage cost, what is the optimal protection level? A. Smaller than 50 B. Larger than 50 C. 50 D. It depends on the standard deviation E. None of the above is the answer 9. R-chart is used to monitor the mean of the process output. A. True B. False 10. Which of the following dimensions of service quality is related with the provision of individualized attention to customers? A. Reliability B. Responsiveness C. Assurance D. Empathy E. Tangibles 11. Service quality can be assessed by comparing customer expectations and customer perceptions on the service. A. True B. False 12. Fishbone diagram is a quality tool that can be used to identify possible causes of a quality problem. A. True B. False quantity 13. In the EOQ model, the higher the ordering cost per order, the larger the economic order A. True B. False