"Passives$/$Passively Satisfied$$ are those who respond $\_\_\_\_\_\_$ on the net promoter scale. $($The net promoter scale is the question focused on in NTR $10$ How likely is it that you would recommend $[$company X$]$ to a friend or colleague?$)$

"Passives$/$Passively Satisfied$$ are those who respond $\_\_\_\_\_\_$ on the net promoter scale. $($The net promoter scale is the question focused on in NTR $10$ How likely is it that you would recommend $[$company X$]$ to a friend or colleague?$)$

$0-6$

$7-8$

$9-10$