Question
Past experiences, individual knowledge and history will shape customer's expectation. Furthermore, customers may each perceive a service or product in different ways. Briefly describe any
Past experiences, individual knowledge and history will shape customer's expectation. Furthermore, customers may each perceive a service or product in different ways. Briefly describe any FOUR (4) quality characteristics for a tourism industry.
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Management Process
Authors: Lee Long
4th Edition
978-0201822939,0201822938
