1. Past experiences, individual knowledge, and history will shape customers' expectations. Furthermore, customers may each perceive a service or product in different ways. Briefly describe any FOUR (4) quality characteristics for the tourism industry.
2. In making a decision on how much to purchase, operations managers must try to identify the costs which will be affected by their decision. Explain any FOUR (4) inventory costs incurred in any real company.
3. The most common technology-related decision for operations managers is likely to be whether to adopt an alternative technology or used the existing technology. It is an important decision in process technology for the operation's long-term strategic capability. The evaluation proves to become more difficult and more crucial. Discuss FOUR (4) sets of criteria to evaluate new process technology(provide real organization as example).
4. The whole point of process design is to make sure that the performance of the process is appropriate for whatever it is trying to achieve. For example, if an operation competes primarily on its ability to respond quickly to customer requests, its processes will need to be designed to give fast throughput times. Explain FOUR (4)impacts of strategic performance objectives in any field of businesses on process design objectives and performance.