Patient Portal Project Charter

While Panther Memorial has implemented an electronic medical record (EMR), our patients have never been provided with a patient portal. Patient portals are web-based applications that enable patients to access information, conduct transactions such as registration and payments, and communicate with their caregivers. This project will determine the most appropriate action regarding the implementation of a patient portal at Panther Memorial Hospital. Vision With the implementation of an EMR, Panther Memorial now has the capability to provide patients with access to their information such (i.e. lab results), to reengineer clinical and business processes under a patient self-service model (i.e. registration), and provide another avenue for communication with patients (i.e. secure patient/physician inbox). The vision is to create a patient portal that will become the cornerstone of any significant online activity with our patients. Objectives The objectives of the project are: 1. 2. 3. 4. 5. 6. 7. Provide major segments of portal functionality such as accessing personal medical information, collecting payments, and enabling patient/physician communication. Enhance customer service to our patients. a. Deliver relevant personal health information via secure methods b. Enhance patient or family members experience with their encounter Enhance and improve overall patient safety and quality of care. a. Provide information access, transparency, portability Enhance the Panther Memorial brand a. Support our image as a leading health care provider b. Provide a consistent look & feel with our existing hospital web site Support patient portal access on mobile devices, such as smart phones and tablets. Ensure that the portal supports social media elements such video, chat, communities, patient groups, etc. Ensure that the portal architecture includes the security and access controls to protect against unauthorized access and supports HIPAA, PHI, and IT security requirements. Scope The scope of this project includes all online patient activities and interactions. This project will not examine any needs of the employee for an employee self-service portal or intranet. Additionally, the project will not include a redesign of the hospitals public website other than modifications needed for integration with a patient portal solution. Constraints The project is constrained by the following: 1. The solution must integrate with our current EMR system. 2. The capital budget for this initiative is $2m. 3. The proposed solution should support a wide range of web browsers and mobile devices. 4. The proposed solution must fit our overall technical architecture and infrastructure standards. Assumptions The following assumptions have been made: 1. 2. 3. The portal will provide a single vehicle for access various information and processes within our hospital. The portal will have a quality look and feel consistent with other high end internet web sites. The portal will provide non-IT staff with self-service capabilities to manage web pages. Deliverables The project team will deliver a system proposal. The system proposal shall include an executive summary, this charter, system improvement objectives, business requirements including 8 use cases (diagram & narrative) and related activity diagrams, candidate/feasibility system matrix, and final recommendation. Each use cases will document the requirements for different segments of functionality and will not repeat a similar scenario. For instance if scheduling an appointment is documented, then cancelling an appointment will not be submitted as another use case. Instead the project team will choose another major feature area to document such as viewing lab results. For each of the 8 use cases, an activity diagram will also be constructed and submitted. Reporting & Project Team A system proposal for a patient portal will be delivered to the executive sponsor, Dale Steber, via the D2L dropbox. Any clarification or questions regarding this project will be submitted to the executive sponsor. Each of the project teams will consist of 4 members with one member designated as the project lead. Project team rosters will be submitted by February 15, 2017 via the Project Groups discussion thread on D2L. Anyone that does not belong to a group by the due date will arbitrarily be assigned to one by the executive sponsor. Schedule The results of this analysis will be submitted on May 10, 2017. Peer evaluations are due May 17th. Electronic Packaging Each group will submit to one team members dropbox: 1) A PDF document containing the executive summary, charter, system improvement objectives, 8 use case narratives, feasibility matrix, and final recommendation. 2) One or many LucidChart documents containing the use case diagram and the 8 activity diagrams.

Patient Portal Project Charter While Panther Memorial has implemented an electronic medical record (EMR), our patients have never been provided with a patient portal. Patient portals are web-based applications that enable patients to access information, conduct transactions such as registration and payments, and communicate with their caregivers. This project will determine the most appropriate action regarding the implementation of a patient portal at Panther Memorial Hospital. Vision With the implementation of an EMR, Panther Memorial now has the capability to provide patients with access to their information such (i.e. lab result toreengineer clinical and business processes under a patient self-service model (i.e. registration), and provide another avenue for communication with patients (i.e. secure patient/physician inbox). The vision is to create a patient portal that will become the cornerstone of any significant online activity with our patients. Objectives The objectives of the project are: 1. Provide major segments of portal functionality such as accessing personal medical information, collecting payments, and enabling patient/physician communication. 2. Enhance customer service to our patients. a. Deliver relevant personal health information via secure methods b. Enhance patient or family member's experience with their encounter 3- Enhance and improve overall patient safety and quality of care. a. Provide information access, transparency, portability 4. Enhance the Panther Memorial brand a. Support our image as a leading health care provider b. Provide a consistent "look & feel" with our existing hospital website 5. Support patient portal access on mobile devices, such as smart phones and tablets. 6. Ensure that the portal supports social media elements such video, chat, com patient groups, etc. munities, 7. Ensure that the portal architecture includes the security and access controls to protect against unauthorized access and supports HIPAA, PHI, and IT security requirements Patient Portal Project Charter While Panther Memorial has implemented an electronic medical record (EMR), our patients have never been provided with a patient portal. Patient portals are web-based applications that enable patients to access information, conduct transactions such as registration and payments, and communicate with their caregivers. This project will determine the most appropriate action regarding the implementation of a patient portal at Panther Memorial Hospital. Vision With the implementation of an EMR, Panther Memorial now has the capability to provide patients with access to their information such (i.e. lab result toreengineer clinical and business processes under a patient self-service model (i.e. registration), and provide another avenue for communication with patients (i.e. secure patient/physician inbox). The vision is to create a patient portal that will become the cornerstone of any significant online activity with our patients. Objectives The objectives of the project are: 1. Provide major segments of portal functionality such as accessing personal medical information, collecting payments, and enabling patient/physician communication. 2. Enhance customer service to our patients. a. Deliver relevant personal health information via secure methods b. Enhance patient or family member's experience with their encounter 3- Enhance and improve overall patient safety and quality of care. a. Provide information access, transparency, portability 4. Enhance the Panther Memorial brand a. Support our image as a leading health care provider b. Provide a consistent "look & feel" with our existing hospital website 5. Support patient portal access on mobile devices, such as smart phones and tablets. 6. Ensure that the portal supports social media elements such video, chat, com patient groups, etc. munities, 7. Ensure that the portal architecture includes the security and access controls to protect against unauthorized access and supports HIPAA, PHI, and IT security requirements