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Patients needing appointments call a central scheduling office. Calls arrive at an average rate of 20 per hour according to a Poisson distribution. The average
Patients needing appointments call a central scheduling office. Calls arrive at an average rate of 20 per hour according to a Poisson distribution. The average time it takes an employee to schedule the appointment is 1/10hr. Time in the system is valued at \$35 per hour, and a scheduler is paid \$20 per hour. Based on the following performance measures, what is the optimal number of schedulers for this system
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