Patrice, thanks for your good discussion regarding the organizational structure at Walmart. Organizational structure is a very important part of an organization. According to a study on customer service (Gunarathne, Rui, & Seidmann, 2018) provided through social media by several major U.S. airlines, suggested the tendency for airlines to respond more to complaints from customers with more social media followers, the tendency for airlines to respond quicker to complaints from customers with more followers confirming the existence of a social media influence effect, and the tendency for airlines to respond less to complaints with multiple parties mentioned confirming the existence of a bystander effect. Patrice and class, do you believe the organization structure also, has an influence effect along with customer service? Also, do you believe Social Media has an effect on the customer service, along with the organizational structure, an organization provides? Support your response with scholarly sources if possible