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Penelope is upset with Jake because he is not following the safety protocols, but Jake thinks Penelope is picking on him. What is the difference

Penelope is upset with Jake because he is not following the safety protocols, but Jake thinks Penelope is picking on him. What is the difference between their responses?
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Penelope is focusing on a personal problem, while Jake is focusing on a professional problem.
Penelope's concern is a cognitive conflict, while Jakes concern is an affective conflict.
Penelope's concern is an affective conflict, while Jakes concern is a cognitive conflict.
Penelope's response is emotional, while Jakes response is rational.

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