Perception is the part of the communication process that involves how we look at others and the world around us.

	True
	False

Most often, using specific words while communicating negative ideas keeps the ideas from receiving more emphasis than they deserve.

	True
	False

Which of the following is a true statement about virtual communication in organizations?

	Video conferences are less effective than face-to-face meetings in the case of a structured discussion.
	Long email threads are considered a communication pitfall.
	The preference for digital mediums is seen to increase with age.
	Emails appear to magnify status differences among team members.

As persuasive claims are granted willingly, a forceful, accusatory tone is inappropriate.

	True
	False

Good-news messages present the main idea at the end.

	True
	False

Which of the following is a feature of routine requests for information?

	They help businesses arrive at an opinion about the senders.
	They are not accepted optimistically by businesses.
	They close doors for future business.
	They are always written inductively.

Which of the following is true of persuasive claims?

	They assume that a request will be granted only after explanations have been presented.
	They pertain to guarantees, warranties, and other contractual conditions.
	They posit that a petition will be approved quickly and willingly, without convincing.
	They are accorded willingly, and therefore a forceful, accusatory tone is inappropriate.