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Perform a Pareto analysis on the following information gathered from customer surveys at a hotel. Reason for unsatisfying stay at hotel Frequency Unfriendly staff 6

Perform a Pareto analysis on the following information gathered from customer surveys at a hotel.
Reason for unsatisfying stay at hotel
Frequency
Unfriendly staff
6
Room not clean
2
Room not ready at check-in
3
No towels at pool
33
No blanket for pull-out sofa
4
Pool water too cold
3
Breakfast of poor quality
16
Elevator too slow or not working
23
Took too long to register
7
Bill incorrect
3
Total
100
Examining this Pareto analysis, the greatest source of dissatisfaction is:
Took too long to register
No towels at pool
Breakfast of poor quality
Unfriendly staff
Elevator too slow or not working

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