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Perform a Pareto analysis on the following information gathered from customer surveys at a hotel. Reason for unsatisfying stay at hotel Frequency Unfriendly staff 6
Perform a Pareto analysis on the following information gathered from customer surveys at a hotel.
Reason for unsatisfying stay at hotel
Frequency
Unfriendly staff
Room not clean
Room not ready at checkin
No towels at pool
No blanket for pullout sofa
Pool water too cold
Breakfast of poor quality
Elevator too slow or not working
Took too long to register
Bill incorrect
Total
Examining this Pareto analysis, the greatest source of dissatisfaction is:
Took too long to register
No towels at pool
Breakfast of poor quality
Unfriendly staff
Elevator too slow or not working
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