PERFORMANCE CRITERIA On-time delivery Load with damage claims Customer satisfaction rating Billing Accuracy Load Rejects PERFORMANCE CRITERIA CARRIERS PERFORMANCE ALLIED TRANSPORT BESTWAY FREIGHT 99.5% 98.7% 0.9% 1.6% 4.6% 4.2% 99.3% 99.6% 1.3% 2.1% WEIGHT FACTOR PEFORMANCE EVALUATION On-time delivery 30 >98.5%=5, 96.1%-98.5%=4, 93%-96%=2, <93%=0 Load with damage claims 30 <0.5%=5, 0.5%-1%=4, 1.01%2%=2, >2%=0 Customer satisfaction rating 20 >4.5%=5, 4.01%-4.5%=4, 3%4%=2, <3%=0 Billing Accuracy 10 >99%=5, 97.01%-99%=4, 95%97%=2, <95%=0 Load Rejects 10 <1%=5, 1%-2%=4, 2.01%-3%=2, >3%=0 ALLIED TRANSPORT BESTWAY FREIGHT 0 0 Q1. PERFORMANCE CRITERIA On-time delivery Load with damage claims Customer satisfaction rating Billing Accuracy Load Rejects Q2. Q3. CERTAIN CARRIERS 98.2% 0.4% 3.9% 98.2% 0.9% POTENTIAL SCORE 150 150 100 50 50 CERTAIN CARRIERS 0 \f\f\f